Processing Time

• All orders are processed within 1-2 business days.

• Orders placed after 3:00 PM (local time) or on weekends/holidays will be processed the next business day.

• During peak seasons or promotional events, processing times may be extended.

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Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

• We currently offer:

  • Express Shipping (1–2 business days)

  • Standard Shipping (3–5 business days)

  • Free Shipping (5-7 business days)

Note: Delivery times are estimates and may be subject to delays beyond our control (e.g., weather, courier delays).

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Perishable Items

• All perishable items (e.g., chocolates, sugar coated goods) are packed with care to ensure they arrive fresh.

• We may use insulated packaging and cold packs during warmer months.

• To avoid spoilage, we only ship perishables Monday through Wednesday to prevent weekend transit delays.

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Shipping Areas

• We currently ship within [UK Mainland, For overseas shipping please contact us directly].

• Unfortunately, we do not ship to P.O. Boxes, APO/FPO addresses.

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Shipping Issues & Delays

• If your order is delayed, damaged, or lost in transit, please contact us at  within 48 hours of the expected delivery date.

• We are not responsible for delivery delays caused by incorrect shipping addresses provided by the customer.

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Warm Weather Disclaimer

• During hot weather, we recommend choosing Express Shipping for heat-sensitive items such as chocolate.

• We are not responsible for melting or spoilage due to prolonged transit in warm temperatures if Standard Shipping is selected.

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